Help & FAQ

Delivery usually takes 3-5 business days in major cities like Lahore, Karachi, and Islamabad. For other areas, it might take 5-7 days. We'll send you tracking info so you can follow your package every step of the way.

Yes, absolutely! No hidden fees, no surprise charges. The price you see is exactly what you pay. We believe in transparent pricing - what you see is what you get.

Once your order ships, we'll send you a tracking number via SMS. You can check where your package is right from our website. Track your order in real-time.

Our delivery team will call you first. If you miss them, they'll try again the next day. You can also leave special delivery instructions during checkout.

Absolutely! Cash on Delivery (COD) is our most popular payment method. You only pay when you're holding your new items in your hands. Safe, simple, and totally secure.

Right now we focus on Cash on Delivery to keep things simple and secure for everyone. But we're working on adding online payments soon! Follow us on Instagram for updates.

No! Zero extra charges. The price at checkout is exactly what you pay when your order arrives. No surprises, no hidden fees - that's our promise.

You have 7 days to return anything you're not happy with. Just make sure it's in original condition, and we'll either refund you or exchange it. No stress, no hassle.

Just message us on Instagram or TikTok within 7 days. We'll arrange pickup and guide you through the whole process. Refunds usually take 3-5 business days to process.

You can't return items that are damaged, used, or not in original packaging. Also, things like food items or customized products can't be returned unless they're defective.

If we messed up (wrong item, defective product), we cover return shipping. If you just changed your mind, you might need to cover the return cost. Message us for details.

The fastest way is to DM us on Instagram or TikTok - we reply super fast! We're available Monday to Saturday, 9 AM to 9 PM. No phone queues, no waiting forever.

Message us immediately on social media. If your order hasn't shipped yet, we can easily update it. Once it's on the way, it gets trickier, but we'll still help you.

Not at all! You can shop as a guest. But if you create an account, you get features like order tracking and saved addresses. It's optional.

Message us on social media right away. If your order hasn't shipped yet, we can cancel it instantly. Once it ships, we'll need to handle it as a return instead.